FREQUENTLY ASKED QUESTIONS
Are services available 24 hours, 7 days a week?
Yes. Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.
Do you provide services to those in nursing homes or assisted living communities?
Yes. All For You Home Care can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.
Is there a written plan of care for each client? Is it modified and if so, how often?
All For You Home Care develops an individualized and completely confidential Plan of Care for each client. The purpose is to document the type of care services needed and when the client would like to initiate care. Once the client, and family members, and office agrees on the Plan of Care, the office staff will use that information to recommend a caregiver who will be delivering the service, establish the schedule and agree to the monitoring and communication. Plans of Care are reviewed with the client and family at least every six months, but may be more frequent based on state regulations. The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the Caregiver providing the care.
What if my Comfort Keeper is sick or on vacation?
If your Caregiver is unavailable, the Client Care Coordinator will arrange another caregiver and will contact you in advance of the change. The Client Care Coordinator will also introduce the interim caregiver to you and review your Plan of Care with the interim caregiver prior to service. Our goal is to ensure that services are provided as expected. Your safety and security are a top priority.
Will my insurance cover in home care services?
Neither health insurance nor Medicare will cover home care services. However, if you have long term care insurance, it may cover all or some of the services, depending on your policy. We have worked with many long term care insurance companies to secure services for our clients. If covered, long term care insurance will either reimburse a client for services received, or allow us to bill the insurance company directly for services.
Are the caregivers bonded and insured?
Yes, all of our caregivers are bonded and insured by All For You Home Care.
Who pays employment taxes and workers’ compensation?
All of our caregivers are employees of All For You Home Care. We pay all payroll taxes and workers’ compensation. We do not use independent contractors.
What if my caregiver gets sick or is temporarily unavailable?
We will send another caregiver whose skills and experience will match your needs.
Can I call the office at any time?
Yes. Our office is open Monday through Sunday from 8:00am – 5:00pm. An on-call care coordinator will answer the phone after hours.
How much help with medications can be given?
Caregivers can help clients take medications which the client self-administers, but they may not administer medications without the client’s assistance. It is helpful if the family organizes the client’s medications for the week (e.g. in a pill organizer). Caregivers are not allowed to organize (i.e. dose) the medications.
How are transportation's paid for?
If a caregiver uses the client’s car there is no charge for transportation. If the client prefers to use the caregiver’s personal vehicle the cost is $0.57.5 cents per mile. All of our caregivers possess a clean driving record and personal car insurance.